West Coast Information Center
West Coast Information Center is located next to West Pier No. 2 and is visible upon leaving the North Exit of Keelung Train Station. The address is No. 16, Gangxi St., Renai District, Keelung City. The information center mostly provides services to inbound / outbound passengers from the international, cross-strait and domestic route passenger vessels berthing at East Pier No. 2~4. Domestic passenger vessels include TAIMAM and TAIMA START while the passenger vessel sailing between the Cross Straits is the COSCO START.. The terminal can accommodate 1,500 passengers waiting and can complete the inbound and outbound custom clearance process in 1 hour.
2nd Floor, West Coast Information Center
The West Coast Information Center features a VAT-Refund counter, foreign currency exchange counter, passenger vessel check-in counter, coined storage lockers, mobile charging services, automatic VAT-refund machine, male and female restrooms, water dispenser, seating zone, arrival/departure custom clearance zone, and a duty-free shop in the custom clearance area at the 2nd floor.
- Public sanitation facilities: Restroom for Men, Restroom for Women
- Water Dispenser
- Accessible Facilities: Bathroom, elevator, communication facilities,
- Free public wireless internet (Appendix: User Manual)
- Public phones
- Others: Drinks vending machine, foreign currency exchange office and VAT-refund (services offered to foreign passengers), luggage cart, storage lockers (NT30 per hour and NT400 per day), Taima Lun Ticket Counter (service begins at 8:00p.m. on sailing dates), passenger waiting room, passenger custom clearance facilities.