Frequently Asked Questions

Q1、Where is the cruise terminal located in the port?

Transportation information for TIPC cruise terminals may be found in following

• Port of Keelung
• Port of Taichung
• Port of Anping
• Port of Kaohsiung
• Port of Hualien
• Port of Penghu

Q2、When should I check in at the cruise terminal?

Required check-in times vary by cruise line and voyage. Please confirm your check-in time with your ticketing travel agency or the cruise line. In general, TIPC recommends completing check-in procedures at least 2 hours before scheduled departure.

Q3、What service facilities are available in TIPC cruise terminal buildings?

All TIPC cruise terminal buildings feature a passenger waiting area, service counter, restroom, breastfeeding room, accessible facilities, wheelchair service, water dispensers, currency exchange service, and AED station. All are marked on terminal floor maps.

• Port of Keelung
• Port of Taichung
• Port of Anping
• Port of Kaohsiung
• Port of Hualien
• Port of Penghu

Q4、Are currency exchange machines available in TIPC cruise terminal buildings?

Automated currency machines installed at the Ports of Keelung and Kaohsiung provide two-way currency exchange services for USD, JPY, and RMB.

To use these machines, Taiwan nationals must show their National ID card or passport, foreign nationals must show their ARC/APRC card or passport (copy is acceptable), and residents of Mainland China, Hong Kong, and Macau must show their arrival card and residence certificate.

Withdrawal face value amounts: USD50, RMB100, and JPY5,000. Coins provided.

Deposit face value amounts: USD10/20/50/100, RMB100, and JPY1,000/5,000/10,000. Coins not accepted.

Reference exchange rate (Bank of Taiwan):

Q5、What is the rate for parking at TIPC Port parking lots?

Information on parking rates at TIPC ports may be found here.

• Port of Keelung
• Port of Taichung
• Port of Anping
• Port of Kaohsiung
• Port of Hualien
• Port of Penghu

Q6、Are pets allowed inside cruise terminals?

For the comfort of all visitors and to keep the terminal environment clean, pets are not permitted inside cruise terminals at TIPC ports.

Q7、Who should I contact about leasing advertising or retail space at a TIPC port cruise terminal?

For information regarding advertising and retail space at TIPC ports, please contact TIPC’s Marketing & Logistics Department (tel: 07-521-9000 ext. 3350~3354).

Q8、Do cruise ships impose weight restrictions on accompanying baggage??

Rules on baggage weight vary by cruise lines. Please confirm baggage-related rules and restrictions with your ticketing travel agency or directly with the cruise line.